Online presence audit

Rainier Rooter Plumbing

July 25, 2026 · prepared by Saint Prim Solutions

We looked at your pages the way a customer does — someone who found you, wants what you sell, and is deciding whether to call. Here's what they see.

  1. 01

    Your last post was 8 months ago

    Anyone checking before they call sees a page that hasn't moved since then. The most common conclusion is that the business closed.

    Fix: Posting on a regular schedule — even simple updates — removes that doubt entirely.

  2. 02

    3 reviews nobody answered

    You have 3 reviews with no reply from the business. The one people read first says: "Waited all day, nobody showed up and nobody called." An unanswered complaint reads as agreement.

    Fix: A short, calm reply to every review — good and bad. Replying changes how the negative ones are read.

  3. 03

    Messages sitting unanswered

    People messaged asking about hours, pricing, or whether you handle their job. No reply went out. Those were customers who were already ready to buy.

    Fix: Every message answered within a day. This is the single highest-value item on this page.

  4. 04

    No presence on Instagram

    Customers looking for you on Instagram find nothing, or find a competitor instead.

    Fix: A claimed, complete profile on each — hours, photos, services, and a way to contact you.

  5. 05

    Hours aren't listed

    The most common question before someone calls is whether you're open. If the answer isn't visible, a share of people don't call to find out.

    Fix: Accurate hours on every profile, updated for holidays.

What this is likely costing

$816 a month

about $9,792 a year

How that number was built — deliberately conservative, so you can argue with the assumptions rather than the arithmetic:

  • ~120 people look you up online in a month
  • 8% of them are put off by what they find above
  • 25% of those would have become customers
  • one job is worth about $340 to you

This is an estimate, not a promise. If any assumption is wrong for your business, tell us and we'll redo it with your real numbers.

What happens next

Nothing, unless you want it to. This audit is yours to keep and you can hand it to whoever already helps you.

If you'd rather we handled it: we keep your pages current, answer every review, and reply to your messages within a day. Month to month, cancel whenever.

Saint Prim Solutions · Seattle, WA